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Email this pageAs soon as you buy your hub, you’re automatically enrolled in iSupport, iGT’s comprehensive program of continuous, up-to-date information, and 24/7 access and expert assistance.
iSupport Enhanced
iSupport Enhanced is designed to help you get the most out of your iGT investment and includes the following benefits:
- Round the clock access to world-class engineers and network experts. The iDirect TAC (Technical Assistance Center) provides ongoing support for rapid issue resolution, software upgrades and releases
- A comprehensive customer web interface including the latest integrated tools, best practices and comprehensive knowledgebase. It’s an easy way to retrieve the latest product documentation, technical notes and bulletins and software release notes
- Access to the iDirect online issue tracking system, providing full tracking of issues, RMA (return material authorization) status and more
- Extended hardware warranty on iDirect hub solution components (hub chasis and linecards)
- Annual Network Health Check (remote)
iSupport Premium
- Annual Onsite Network Health Check
- Remote Managed Upgrade Support — An iGT CSE works with you to plan and execute managed upgrades for mission-critical systems
- 10-Day Fast Track Response for Warranty Repairs (routers only)
- Spare-in-the-Air RMA support for hub components — 24 advanced replacement
- Technical Account Management Support — a primary and discrete back-up CSE are permanently assigned for ongoing support