Our Technical Assistance Center (TAC) is available 24 hours a day, 7 days a week, 365 days a year to ensure your network is operating at peak efficiency.
Our Customer Web Interface, powered by the Remedy Action Request System, allows customers to open new tickets, check the status on existing tickets, and escalate tickets. The iDirect customer web interface also allows customers to check the status of return material authorizations (RMAs).
TAC Website: (user name and password required)
Customer Web Interface: (user name and password required)